Netflix is a service that offers a variety of movies and television shows for subscribers to order for delivery by mail, and watch instantly on a computer, cell phone or tablet, smart TV, gaming device, or media streaming device. Many people enjoy Netflix with no problems, but those with disabilities have struggled to access content and services provided by Netflix since its launch, due to inaccessible web and application interfaces. Having used other streaming services, we know that it is possible for Netflix to make their website and applications accessible. The problem is they don’t want to.
The situation with Netflix isn’t all bad; the iOS app and website have become slightly more usable with some screen readers over time, and thanks to the work of advocates for the deaf community, Netflix has agreed to add closed captions to all content by 2014. Unfortunately, Netflix is still unusable by many individuals with disabilities, and there is no audio described content available for blind and visually impaired customers.
The inaccessibility of the Netflix website and applications prompted the American Council of the Blind (ACB) to pass resolution 2011-17, which requests Netflix make their products accessible for blind and low vision customers and add audio described content. The ACB wishes to work with Netflix on this endeavor, but there has been little change regarding these issues since.
In hopes of making Netflix more accessible and raising awareness for the issues we, as people with disabilities, face when attempting to use Netflix, Robert Kingett has created The Accessible Netflix Project. We, the Blinkie Chicks, are supporting this campaign for a more accessible Netflix, and you can, too! Check out the website for information on ways you can help, including how you can make donations, provide feedback regarding your experiences with Netflix, and much more. This project has already caught the attention of some big names in media, but we still need more exposure and support. So, please share the website and/or this blog post with everyone you know, and provide your feedback on the website.
We appreciate your support; thank you for reading!